Chapter VII
Smarter Measurement
The umbrella that keeps the house of excellence in order
This umbrella of the total model—covering the Foundation (7 C's & 1 N), the Pillars (3 P's), the Roof (3 M's), and Execution Excellence (Q, C, D & S)—is of critical importance. It keeps the total House of Excellence in proper order, accounts for safety and environmental aspects, and ensures measurement in all relevant areas with the specific purpose of improvement.
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